The Town Office of Mikołów commits to ensuring the accessibility of its website in accordance with the Act of April 4, 2019, on the digital accessibility of websites and mobile applications of public entities. This accessibility statement applies to the Town of Mikołów website. Website publication date: October 12, 2012. Date of last significant update: March 16, 2018. The website is partially compliant with the Act of April 4, 2019, on the digital accessibility of websites and mobile applications of public entities due to the non-compliance or exclusions listed below: videos do not have captions for the deaf

• videos do not have captions for the deaf • some files are not digitally accessible • Lack of appropriate heading structure in articles Exemptions: • Maps are exempt from the obligation to ensure accessibility • Videos were published before the Digital Accessibility Act came into force. The statement was updated on March 25, 2026.
The statement was updated on March 25, 2026.
The statement was prepared on: March 25, 2020.
This declaration was prepared based on a self-assessment conducted by the public entity.
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Feedback and contact information: If you encounter accessibility issues with the website, please contact us. The contact person is Rafał Kwapuliński, rafal.kwapulinski@mikolow.eu. You can also contact us by calling 602 188 820. You may use this same channel to submit requests for information that is currently inaccessible and to submit requests for accessibility.
Everyone has the right to request that a website, mobile application, or any element thereof be made digitally accessible. You may also request that information be made available through an alternative access method, such as by having a digitally inaccessible document read aloud, describing the content of a video without audio description, etc. The request should include the requester’s contact information, specify which website or mobile app is involved, and provide a way to contact you. If the person making the request indicates a need to receive information via an alternative access method, they should also specify a format for presenting that information that is convenient for them. The public entity should fulfill the request immediately, no later than within 7 days from the date the request was made. If meeting this deadline is not possible, the public entity shall immediately inform the requester when the request can be fulfilled, provided that this deadline may not exceed 2 months from the date the request was made. If ensuring digital accessibility is not possible, the public entity may propose an alternative method of accessing the information. If a public entity refuses to fulfill a request for accessibility or an alternative method of accessing information, the requester may file a complaint regarding the digital accessibility of a website, mobile application, or element of a website or mobile application. After exhausting the procedure described above, a complaint may also be filed with the Ombudsman. Link to the website of the Ombudsman. Architectural Accessibility

1. Description of the accessibility of the building entrance.
Information regarding the building at Rynek 16, 43-190 Mikołów
Visitors use the entrance from Rynek (Market Square), which is accessible to wheelchair users. There is a doorbell to the left of the entrance door. The Reception Desk (Room No. 1) is located to the left of the entrance.
Information regarding the building at Rynek 20, 43-190 Mikołów
The offices of the Department of Investment, Infrastructure Maintenance, and Municipal Services are located on the first and second floors of the building, which does not have an elevator. People with disabilities who wish to conduct business at the Department of Investment, Infrastructure Maintenance, and Municipal Services may use an alternative method — after making a prior appointment by phone (tel. 32 32 48 573), they will be served in a location free of architectural barriers. Information regarding the building at 1 Jana Pawła II St., 43-190 Mikołów:
The offices occupied by the Promotion Office are located on the first floor of a building without an elevator. People with disabilities who wish to conduct business at the Promotion Office may use an alternative method—after making a prior appointment by phone (tel. 32 32 48 548), they will be served in a location free of architectural barriers.
Information regarding the building at Rynek 7, 43-190 Mikołów
The offices of the Mikołów Municipal Guard are located on the first floor of a building without an elevator. People with disabilities who wish to conduct business at the Municipal Guard may use an alternative method—after making a prior appointment by phone (toll-free: 986), they will be served in a location free of architectural barriers. Municipal guards can also assist you at a location convenient for you.
Information regarding the building at 15 K. Miarki St., 43-190 Mikołów
The building houses the Registry Office and the Department of Civil Affairs. There are two entrances to the building. There is an elevator in the building. To use the elevator, please ring the bell located on the left side of the stairs at the entrance from K. Miarki Street.
Information regarding the building at 14 św. Wojciecha Street, 43-190 Mikołów
The Environmental Protection Department is located on the ground floor of the building. Visitors use the entrance, which is accessible to people in wheelchairs.

2. Description of the accessibility of hallways, stairs, and elevators.
Information regarding the building at Rynek 16, 43-190 Mikołów
Only the hallway and rooms on the ground floor are accessible to people in wheelchairs. There is no elevator in the building. The accessible restroom is located on the ground floor—follow the hallway to the right of the entrance.
Information regarding the building at Rynek 20, 43-190 Mikołów
There is no elevator in the building. People with disabilities who wish to conduct business at the Department of Investment, Infrastructure Maintenance, and Municipal Services may use an alternative method — after making a prior appointment by phone (tel. 32 32 48 573), they will be served in a location free of architectural barriers.
Information regarding the building at 1 Jana Pawła II St., 43-190 Mikołów
There is no elevator in the building. People with disabilities who wish to conduct business at the Promotion Office may use an alternative method — after making a prior appointment by phone (tel. 32 32 48 548), they will be served in a location free of architectural barriers.
Information regarding the building at Rynek 7, 43-190 Mikołów
There is no elevator in the building. People with disabilities who wish to conduct business at the Municipal Police may use an alternative method — after making a prior appointment by phone (toll-free: 986), they will be served in a location free of architectural barriers. Municipal guards can also assist you at a location convenient for you.
Information regarding the building at 15 K. Miarki St., 43-190 Mikołów
The building has an elevator. Please notify staff of your need to use the elevator by ringing the bell located to the left of the stairs at the entrance from K. Miarki St. The accessible restroom is located on the ground floor—please turn left from the elevator
Information regarding the building at 14 św. Wojciecha St., 43-190 Mikołów
Visitors use the entrance, which is accessible to wheelchair users. The building has a restroom for people with disabilities.

3. Description of accessibility features, such as ramps, platforms, voice announcements, and induction loops
There are no induction loops in the buildings of the Mikołów Town Hall. There are also no Braille markings, high-contrast markings, or large-print markings for blind and visually impaired people. There are no speakers above the entrances for the audio guidance system for blind and visually impaired people.

4. Information on the location and use of parking spaces designated for people with disabilities Information regarding the buildings at Rynek 16, Rynek 20, Rynek 7, and ul. Jana Pawła II 1, 43-190 Mikołów

Two parking spaces for people with disabilities have been designated in the parking lot at Rynek.

Information regarding the building at 15 K. Miarki Street, 43-190 Mikołów
On the north side of the building (on K. Miarki Street), there is a parking lot where one parking space has been designated for people with disabilities. Two additional parking spaces for people with disabilities have been designated in the parking lot on the west side of the building.
Information regarding the building at 14 św. Wojciecha St., 43-190 Mikołów
The nearest parking lot is located on św. Wojciecha St. (no designated parking spaces for people with disabilities). Two parking spaces for people with disabilities are located in the parking lot on Bractwa Strzeleckiego Square.

5. Information on the right to enter with an assistance dog and any reasonable restrictions
You may enter the buildings and all rooms where customer service is provided with an assistance dog and a guide dog

6. Information regarding the availability of a sign language interpreter on-site or online. If this is not available, this information must also be provided. At the Mikołów Town Hall, two employees are trained in the sign language system (SLS). An eligible person who wishes to use the interpretation service should notify the office at least three business days in advance of the event, except in emergency situations. The request for the service should be submitted via: email to um@mikolow.eu, or fax to 32 32 48 400.
Mobile apps
EcoHarmonogram https://play.google.com/store/apps/details?id=pl.codever.ecoharmonogram&gl=PL
EcoHarmonogram https://apps.apple.com/pl/app/eco-harmonogram/id1043086815?l=pl